FAQ's
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Frequent Safety Questions
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Here are several of the most frequently asked questions. You can find an additional list of questions at the left of this page — or above if on a mobile device. Our experienced customer services team can also help you with any questions you may have, simply give us a call or stop by our office.
Common Questions
Propane exists either as a by-product of refining gasoline from crude oil or it is extracted from natural gas. Close to 90% of the propane used in the United States is produced in the United States.
In order to accommodate for propane's tendency to expand as the temperature warms, propane tanks are generally filled to only 80%-85% capacity. This is standard practice in the propane industry.
Propane prices respond to changes in supply and demand. Colder weather normally causes higher prices as demand increases and taxes the supply. Warm weather normally causes prices to moderate as demand drops and supply increases.
No, unfortunately state law prohibits one company from filling a tank belonging to another company. We can only fill our customer-owned tanks. However, if you have another company's tank and are looking to switch, we could conveniently add you to our schedule and set one of our tanks at your property. Call our office for more details.
First things first, understanding your propane needs is essential. Propane is a versatile fuel used for various home appliances, including:
- Heating: Furnaces and space heaters
- Cooking: Stoves, ovens, and grills
- Water Heating: Tank and tankless water heaters
- Clothes Drying: Propane dryers
- Fireplaces: Indoor and outdoor
- Pools and Hot Tubs: Heaters
Let's take a more specific look at what size propane tanks there are and what locations they are best for:
- 120-gallon tank: If you have an appliance such as a stove, fireplace, water heater, or clothes dryer that run on propane this smaller tank size can get the job done.
- 250-gallon tank: When you have three or more appliances that use propane (e.g. water heater, cooking range, fireplace, clothes dryer, space heater), this size tank is recommended.
- 500-gallon tank: If you use propane to heat your whole home along with using propane appliances, this size propane tank can be your go-to.
- 1000-gallon tank: A propane tank of this size tank is typically used by commercial businesses, agricultural workers and our industrial customers.
Sometimes owning your own propane tank is more trouble than it's worth, not to mention the fact that it could be quite costly once you add up the cost of buying the tank, installation fees (if applicable), and maintenance fees. That is why we give our customers the option to lease a tank. This provides the propane you need at a reasonable price, and it includes any repairs or maintenance.
Usage and Equipment
Store tanks outdoors, upright, and on a flat surface. Keep them away from heat sources, direct sunlight, and enclosed spaces like garages or sheds. Never store tanks indoors or near open flames.
Propane appliances are safe to use indoors only if they are specifically designed, labeled, and installed for indoor use (e.g., furnaces, vented heaters, stoves). Never use outdoor-rated appliances, such as portable propane grills or torpedo heaters, inside, as they cause dangerous carbon monoxide buildup.
Locate the shut-off valve on your tank and turn it clockwise until it stops. If you're unsure how to do this safely, contact us for help. We also offer training during installations.
Yes, but follow these guidelines: keep the tank upright, secure it so it doesn't tip, and transport it in a well-ventilated area. Never leave a propane tank in a hot or enclosed vehicle.
Portable propane tanks generally need to be recertified (requalified) 12 years after their manufacturing date. Afterward, they require recertification every 5 years, although some methods allow for 10-year intervals. A professional inspection is recommended annually for stationary tanks, and they should be checked for rust or damage before every fill.
Maintenance and Delivery
Not always. If your tank is accessible and we have safe access, you do not need to be home. For new customers or first-time deliveries, we may need someone onsite for safety verification.
Contact us immediately. Running out of propane can cause appliance malfunctions and requires a safety leak check before service is restored. Avoid tampering with the system yourself.
Sign up for our automatic delivery service. We monitor your usage and schedule deliveries before your tank runs low, giving you peace of mind and uninterrupted service.
We handle tank maintenance, leak checks, and deliveries for our customers. However, it's your responsibility to keep the area around the tank clear and follow usage guidelines.
Yes, high temperatures can increase pressure inside the tank. Our tanks are equipped with pressure relief valves, but to reduce heat exposure, store and operate propane tanks in a shaded, well ventilated area.